Warranty, Shipping and Return Policy Information
Warranty and Return Policy
Abbottstown Industries guarantees all products we manufacture to be free from defects in material and workmanship. With the exception of any special, extended, or limited warranty published by Abbottstown Industries, we will, for a period of 30 days from the date you receive our product, repair or replace any part of the equipment determined by Abbottstown Industries to be defective. This warranty applies only to the original purchaser and when the equipment is installed, operated, and used only as intended and maintained per manufactures specifications.
This warranty does not cover, and Abbottstown Industries shall not be liable for general wear and tear, or any malfunction, damage or wear caused by faulty installation, misapplication, abrasion, corrosion, inadequate or improper maintenance, negligence, accident, tampering, substitution of non-Abbottstown Industries component parts or modifications of any kind. Nor will Abbottstown Industries be liable for malfunction, damage or wear caused by the incompatibility of Abbottstown Industries equipment with structures, accessories, equipment, or materials not supplied by Abbottstown Industries, or the improper design, manufacture, installation, operation or maintenance of structures, accessories, equipment or materials not supplied by Abbottstown Industries.
This warranty is conditioned upon the prepaid return of the equipment claimed to be defective to Abbottstown Industries for verification of the claimed defect. Please see 30-DAY REPLACEMENT GUARANTEE AND RETURNS POLICY section below for details.
If the claimed defect is verified, Abbottstown Industries will repair or replace free of charge any defective parts. The equipment will be returned to the original purchaser transportation prepaid. If inspection of the equipment does not disclose any defect in material or workmanship, repairs will be made at a reasonable charge, these charges may include the costs of parts, materials, labor, and transportation.
THIS WARRANTY IS EXCLUSIVE, AND IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. Abbottstown Industries’ sole obligation and buyer’s sole remedy for any breach of warranty shall be as set forth above. The buyer agrees that no other remedy (including, but not limited to, incidental or consequential damages for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available. Any action for breach of warranty must be brought within six (6) months of the date of sale.
Abbottstown Industries MAKES NO WARRANTY AND DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IN CONNECTION WITH ACCESSORIES, EQUIPMENT, MATERIALS OR COMPONENTS SOLD BUT NOT MANUFACTURED BY Abbottstown Industries OR FOR ANY CUSTOM MIXER BUILDS OR CONFIGURATIONS. Items sold, but not manufactured by Abbottstown Industries (such as electric or pneumatic motors, VFDs, pneumatic controls, switches etc.), are subject to the warranty, if any, of their manufacturer. Abbottstown Industries will provide purchaser with reasonable assistance in making any claim for breach of these warranties.
In no event will Abbottstown Industries be liable for indirect, incidental, special or consequential damages resulting from Abbottstown Industries supplying equipment hereunder, or the furnishing, performance, or use of any products or other goods sold hereto, whether due to a breach of contract, breach of warranty, the negligence of Abbottstown Industries, or otherwise.
Some products do carry special, extended, or limited warranties outside of the Abbottstown Industries Standard Warranty. The warranty for each product is included with the product or in the product manual or is available by calling Abbottstown Industries.
30-DAY REPLACEMENT GUARANTEE AND RETURNS POLICY
Should your mixer arrive damaged or defective, a claim must be made no more than 30 days beyond the mixer receipt date for return authorization.
Mixers must be received by Abbottstown Industries within 30 days from the claim date. Returned components must be in original condition and original packaging.
This policy applies to catalog specification mixers only. Custom mixer builds and configurations are not eligible for the 30-day replacement guarantee. All sales are final for custom built and configured mixers, though motors and accessories not manufactured by Abbottstown Industries may be subject to their manufacturer’s warranty, if any.
All sales are final on electrical components (such as electric motors and VFDs). Items sold, but not manufactured by Abbottstown Industries are subject to the warranty, if any, of their manufacturer. Abbottstown Industries will provide purchaser with reasonable assistance in making any claim for breach of these warranties.
We may accept returns of pneumatic motors that are new, in original packaging and within 6 months of the date of manufacturing. All stock motor returns are subject to a 15% restocking fee. All returns require an approved RMA number.
Abbottstown Industries will pay the return shipping costs for an approved carrier inside the continental United States with approved RMA and with a maximum shipping weight under 30lbs. Abbottstown Industries is not responsible for shipping costs where shipping weight exceeds 30lbs. All returns must be shipped back in original packaging.
Our shipping leadtime is generally 5-7 business days for non-elevator mixers, 7-10 business days for elevator mixers from the date of order. All lead-times are subject to parts availability and may be delayed due to supply chain interruptions. Leadtimes for custom builds are subject to vary based on build complexity and component or raw material availability.